Are the two patches in The Whole Stash in addition to the early backer incentive?
Yes! Absolutely.
Last updated: October 24, 2024 00:43
Why are we charging shipping at a later date?
Shipping is going to be charged closer to fulfillment because of the fluctuations in shipping prices and potential for tariffs on international trade.
Last updated: January 09, 2025 05:17
When will we get our digital rewards?
We’re currently working on a second edition of Sunset Over Ithaca that resolves a few minor mechanical and typographic issues. Additionally, we are going to format to fold better when printed. Straight Arrows will be available shortly before fulfillment. Stay tuned
Last updated: January 09, 2025 05:19
What if I have any more questions or concerns?
Reach out to Backerkit support. They’re great and can resolve most common issues
Last updated: January 09, 2025 05:22
What if I want a refund?
We do not offer refunds. The project has been planned and budgeted based on total funding and is well underway. If you think there are extenuating circumstances reach out
Last updated: January 09, 2025 05:24
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.